Shipping policy

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for shopping with niqobz!

Please read through our shipping policy so you know what to expect when your order is on its way to you.

1. Where we ship

1.1 We currently ship within Singapore and select international destinations, including Malaysia, Brunei, Indonesia, India, and Pakistan.

1.2 We ship from Singapore. All orders are processed and dispatched from our location here.

2. Processing time

2.1 Orders are processed within 1–3 business days from the date of purchase. Business days are Monday to Friday, excluding Singapore public holidays.

2.2 You will receive a shipping confirmation email with your tracking number once your order has been dispatched.

2.3 During sale periods or high-demand launches, processing may take a little longer. We will always do our best to keep you updated.

3. Shipping methods and estimated delivery times

3.1 Singapore & Malaysia: Standard Tracked Courier (2–4 business days after dispatch).

3.2 Indonesia & Brunei: Standard International Courier (3–5 business days after dispatch).

3.3 South Asia (India & Pakistan): Express International Courier (4–7 business days after dispatch).

3.4 All delivery timelines are estimates only and are not guaranteed. Actual delivery times may vary depending on the courier, customs processing, and factors outside our control.

4. Shipping costs

4.1 Shipping costs are calculated at checkout based on your selected shipping method and delivery address.

4.2 We offer free standard shipping on orders over $45 for deliveries within Singapore and Malaysia. For all other international zones or orders below $45, the full shipping cost will be displayed at checkout before you complete your purchase.

4.3 Shipping charges are non-refundable unless the return is due to our error (e.g. a faulty or incorrect item was sent).

5. Order tracking

5.1 Once your order is dispatched, you will receive a confirmation email containing your tracking number. You can use this to track your order directly on the courier's website.

5.2 If you have not received a tracking update within 5 business days of your dispatch confirmation, please contact us at hello@niqobz.store and we will look into it.

6. Delays and disruptions

6.1 We are not responsible for delays caused by the courier, weather conditions, or any other circumstances outside our control.

6.2 If your order appears to be significantly delayed, please contact us at hello@niqobz.store with your order number and we will do our best to assist you.

7. Missed deliveries

7.1 If you are not available when delivery is attempted, the courier will notify you with instructions on how to rearrange delivery or collection.

7.2 Please ensure your delivery address and contact details are accurate at the time of ordering. We are not responsible for failed deliveries due to incorrect or incomplete address information provided by you.

8. Lost or damaged parcels

8.1 Once your order has been handed to the courier, risk of loss passes to you. If your parcel arrives damaged, please photograph the packaging and item immediately and contact us at hello@niqobz.store within 3 days of delivery.

8.2 If your parcel is confirmed lost by the courier, please reach out to us and we will work with you to find a resolution.

9. International shipping

9.1 All international shipments are dispatched DDU (Delivered Duty Unpaid). International customers are solely responsible for any local customs duties, import taxes, or clearance fees applicable in their destination country. These charges are outside our control, are levied by local authorities upon arrival, and are not included in the shipping cost paid at checkout. If a package is rejected by the customer due to customs fees, the shipping charge is strictly non-refundable.